Return & Refund

4.1 For product returns due to non-quality issues (returned products should be unopened, unused, with intact packaging and undamaged appearance in principle), returns are supported within 30 days from the date of customer receipt.

4.2 Fees incurred from unconditional returns shall be borne by the buyer, including logistics outbound fees, logistics return fees, warehouse inspection fees, warehouse handling fees, packaging fees, and refurbishment fees. The fee standards are as follows: If the package is damaged or lost during return shipping, the resulting losses shall be borne by the buyer.

4.3 In addition to the above fees, if returned products are found to have missing accessories, damaged accessories, paint scratches, or other conditions that do not meet unconditional return requirements after inspection: 1) The product shall be handled by the customer, and our company can provide paid refurbishment services upon the buyer’s request; 2) Our company shall charge accessory purchase fees/depreciation fees based on the degree of damage. If the product is severely damaged and cannot be repaired or refurbished, the loss of the purchase price shall be borne by the buyer, and our company can assist in selling the product as second-hand, with all proceeds from the sale returned to the buyer.

4.4 Self-arranged return shipments are at risk of being rejected by the warehouse. Before processing the return, please 务必 notify our after-sales staff, who will verify and confirm before proceeding with the return process.

4.5 Before an unconditional return, the customer must provide photos or videos of the actual condition of the goods (condition of the goods, packaging condition of the inner box during packing, and condition of the outer box after packing) in accordance with our return requirements for evaluation. Returns that do not meet the standards will not be accepted.

5.1 Due to the high cost of final-mile logistics for large items, in principle, returns and exchanges are not supported for non-significant quality issues. Minor quality issues will be resolved through compensation and accessory replacement services.

5.2 The buyer must provide corresponding evidence, such as email screenshots, photos, or videos of the problematic product. Our company will provide feedback and handling opinions within one working day upon receipt. If the product is unusable due to quality issues, after the goods are returned and inspected by our company or our designated third-party after-sales personnel to confirm the problem is ，our company will issue a full refund. If the inspection result does not match the customer complaint, it will be handled as an unconditional return, and the resulting fees (including product depreciation) shall be borne by the buyer.

5.3 Within 30 days from the date of customer receipt, returns are supported for the following non-human-induced significant quality issues (including: motor damage, battery damage, frame damage, inoperable instrument panel, multiple damages to the whole vehicle). Other issues only support replacement of repair parts. Refunds will not be supported if the claim is made after the deadline or if the inspection by our entrusted institution proves inconsistent with the customer’s description.
5.3.1 For accessory replacement, our company provides technical support.
5.3.2 Local accessory purchase: Our company will cover the cost, applicable to general accessories and small parts.
5.3.3 Customer self-resolution: Our company will provide compensation based on negotiated prices.

5.4 Within 30 days from the date of customer receipt, for minor quality issues that do not affect normal riding, our company is willing to bear compensation within 5% of the purchase amount. If the customer refuses compensation and requests a return, and our entrusted institution confirms the quality issue after inspecting the returned item, our company will approve the return. If the claim is made after the deadline or the inspection result does not match the customer complaint, the resulting fees (including product depreciation fees, after-sales inspection fees, and freight) shall be borne by the buyer.

5.5 If free accessory replacement has been provided to resolve the stated quality issue or compensation has been paid, it is deemed that the buyer has accepted the repair, and returns for the stated issue will no longer be allowed.

5.6 Minor scratches on the vehicle body are not considered product quality issues. Our company is willing to bear compensation within 3% of the purchase amount. Returns for such reasons will be handled as "unconditional returns"; if the returned product affects secondary sales, a full refund cannot be arranged.

6.1 If the customer does not receive the product due to logistics reasons, including logistics tracking numbers not updating for more than one week or packages being returned without reason, after joint verification by our company and the buyer, the resulting logistics and cargo losses shall be borne by our company.

6.2 If the warehouse ships the wrong product leading to customer returns, the buyer must cooperate in returning the wrong product, and all round-trip logistics fees shall be borne by our company.

6.3 If the logistics tracking number does not update for more than one week and the customer reports not receiving the product, our company will immediately initiate an inquiry with the logistics company. Regardless of the result after one month of inquiry, the buyer is allowed to cancel the order, and the buyer must ensure the customer refuses delivery. If the customer receives the package but does not return it, our company still deems the order valid.

6.4 If logistics shows the package has been signed for but the customer reports not receiving it, our company will immediately initiate an inquiry with the logistics company. The buyer must cooperate in providing information required for the inquiry, and our company will determine whether to refund based on the logistics inquiry result. (Note: Overseas inquiry time is generally 1-3 months.)

6.5 The buyer is obligated to provide accurate recipient information. If the package is returned due to incorrect pickup information, inability to contact the customer by logistics, access control issues at the delivery location, or other abnormalities, it will be handled as an "unconditional return."

6.6 Returns caused by customer refusal to accept the package will be handled as "unconditional returns."

6.7 If the outer packaging is obviously damaged when the customer receives the goods, the buyer should request the customer to refuse acceptance. If the customer signs for the package, it is deemed that the package is in good condition. Our company cannot claim compensation from the logistics company for product damage found after unpacking, and the related losses shall be borne by the buyer.

6.8 If package damage is found during contactless delivery, the buyer should request the customer to take photos of the package before unpacking (damage location and express waybill information must be clear), and take photos of the product after unpacking.

7.1 For some countries, our company can assist in arranging door-to-door pickup or providing return labels. For return methods involving 预约 local logistics for door-to-door pickup, the buyer must provide accurate pickup information (door-to-door pickup date and customer pickup information) 2 working days in advance, and prepare the returned goods and accessories in advance.

7.2 Before returning, the customer must pack the product properly. If the package pickup fails due to improper packaging, incorrect pickup information provided, inability to contact the customer by logistics, access control issues at the delivery location, or other abnormalities, the buyer shall bear the resulting pickup fees.

7.3 All accessories must be returned, including the original packaging box (for orders within one month of receipt), charger (with packaging box), vehicle tool kit (with tools), and instruction manual. Missing accessories will affect the refund amount.

7.4 If the customer returns the item independently, please contact our company to confirm the return address before returning. If the package is damaged or lost during return shipping, the resulting losses shall be borne by the buyer.

7.5 After handing over the return package to the courier, please retain the delivery receipt signed by the courier and send a photo of it (the delivery receipt is required for claiming compensation in case of courier loss).

8.1 Different countries have restrictions on bicycle motor power (not exceeding 250W, speed limit 25KM/H). The product cannot provide road certificates or vehicle identification numbers. Please purchase cautiously. Returns for these reasons will be handled as "unconditional returns"; if the returned product affects secondary sales, a full refund cannot be arranged.

8.2 The buyer shall not provide false evidence to our company. If evidence fraud is verified, after-sales service for the order will not be accepted, and fees for compensation and accessory replacement already provided shall be borne by the buyer.

9.1 Damage caused by unauthorized modification by the customer or use of non-original accessories for vehicle modification is not covered.
9.2 Damage caused by violent use or intentional destruction is not covered.
9.3 Damage caused by traffic accidents, natural disasters, or wars is not covered.
9.4 Damage caused by water ingress or submersion is not covered.
9.5 Damage to components caused by unstable voltage is not covered.
9.6 Parts beyond the warranty period are not covered.
9.7 Malfunctions caused by weight overload are not covered.
9.8 Malfunctions caused by failure to use, maintain, or service the product in accordance with the user manual are not covered.
9.9 Malfunctions caused by non-compliance with local laws and regulations during use are not covered.